Frequently Asked Questions


How long will it take for my order to ship? Orders typically ship within one business day if the product(s) is in stock. Items ordered over the weekend will usually ship Monday. Delivery time varies depending on your specific location. Items are shipped via FedEx SmartPost. Additional express shipping options are available at checkout.

What do you charge for shipping? NOTHING! Shipping is FREE on every order in the U.S.

How will my order be packaged? Most orders are shipped in a discreet white padded envelope.

I received a letter or mailer from Hampshire Labs. Where do I find my Keycode and Customer Number? The Keycode is a 6-digit number printed inside a pink box. Your Customer Number is a 6-digit number printed in a yellow box. To quickly locate the item advertised, simply enter the product item number in the box near the top left of the home page (located just under the the green header).

What if I am not satisfied with my purchase? If you are not satisfied with your purchase, simply return the empty containers and any unused product within 120 days of your order and we will provide a full refund.

Where are your products manufactured? All of our products are manufactured in the United States and adhere to Good Manufacturing Practices (GMP) in an FDA Inspected and approved facility.

Hampshire Labs corporate office and order fulfillment center is located in Minneapolis, Minnesota.

How do I return an order? See our 100% Satisfaction Guarantee for complete details.

What is Personal AutoShip (PAS)? Personal AutoShip is a convenient way for you to get a fresh supply of your supplements without having to re-order. Sign up for this service and Hampshire Labs will automatically ship a new supply of your purchase to arrive in time before you run out and bill your credit card for the amount of the purchase. Customers who select this convenient service receive free shipping!

Is your website secure? Yes, you can shop with confidence at We employ the most current and stringent security measures to ensure that every transaction is 100% secure.

What payment methods do you accept?  Hampshire Labs accepts PayPal, VISA, MasterCard, Discover, American Express, cash, check and money orders.

Do you ship to Canada? Several of our products are available in Canada. In fact, we even have a distribution facility in Quebec and a website dedicated exclusively to our Canadian customers.

How long has Hampshire Labs been in business? Hampshire Labs has been in business since 1981 and we have more than one million satisfied customers.

Do you share my personal information? We respect your privacy in regards to your personal information. To find out more, see our Privacy Policy.

How can I be removed from your mailing list? Unsubscribe by filling out the mail opt-out form.